Logistics / Operations Coordinator
Toronto, Ontario, Canada · Full-Time, Permanent · Mid-Level (3+ years)
Mandatory Eligibility Requirement
Candidate Location Preference: Candidates should be based in Toronto, Ontario, Canada (In-office position, Monday–Friday, 8:30 AM–5:00 PM). Must be a Canadian Permanent Resident or Canadian Citizen.
Applicants must fulfill this requirement to be eligible for consideration.
JOB OVERVIEW
ABOUT THE ROLE
As a Logistics / Operations Coordinator based in Toronto, Ontario, Canada specializing in US and Canada ocean imports, you will join an established team of 3 coordinators managing international supply chains. Candidates should be based in Toronto for this in-office position (Monday–Friday, 8:30 AM–5:00 PM). You will coordinate with global vendors, freight forwarders, and customs brokers, managing end-to-end import shipments from port departure through empty container return while operating inside our enterprise ERP system (Epicor Prophet 21).
KEY RESPONSIBILITIES
- Obtain ocean/air freight, de-stuffing, transload, and local-delivery quotes depending on purchase terms presented by Account Managers.
- Communicate with vendors worldwide to arrange vessel booking and update status on the Pending Logistics Management Sheet.
- Co-manage freight surcharge requests and acquire approval to proceed on shipments from the warehouse/customer.
- Vet, file (via our customs broker), update, and log Importer Security Filings (ISFs) according to shipment detail received from mills (suppliers).
- Enter shipping information into Epicor Prophet 21 (order management system).
- Track FCLs/LCLs via various sea and rail web portals, freight forwarders, steamship lines, and truckers.
- Update status of assigned shipments on our Live Logistics Management sheet from Port of Departure to Empty Return.
- Inform team and warehouses (customers) on issues with aim towards quick logistics resolution.
- Compile, verify, and submit import clearance documents to our US and CAD customs brokers.
- Analyze and report on the Drewry Index and other freight market trend tools.
- Check MTRs (material test reports / spec sheets) to ensure they conform to industry standards and special customer requirements.
- Prepare and send final shipping document bundle to warehouses.
- Verify third-party logistics, broker, and other service provider invoices, ensuring appropriate billing to warehouses occurs.
- Resolve non-conformance reports—investigation, issuance of credits, debits, and invoices.
- Co-monitor US ADD/CVD cases for new investigations on our products/yearly & sunset reviews, save relevant documents, and communicate/update changes if applicable; routine checks on base duty rates.
- Follow up on Canadian TRQ Quota for pipe shipments and submit permit requests on time.
- Invoice shipments as assigned in Epicor/P21 and issue special charge (one-off) invoices as needed.
- Provide main backup on clerical/admin during vacation or work overflow occasions.
- Contribute to continuous improvement of processes, assist with knowledge and information management using enterprise software (Epicor Prophet 21).
- Update assigned SOPs as needed and support relevant projects as they arise.
REQUIRED QUALIFICATIONS & EXPERIENCE
- A problem solver capable of macro & micro level thinking.
- Excellent verbal and written communication skills.
- 3+ years of North American ocean-import (FCL) experience required.
- Exposure to air freight and South American imports is beneficial.
- General operations, billing, and administrative experience welcomed.
- High degree of accuracy, integrity, and ability to multitask.
- Strong interpersonal skills and emotional intelligence.
- Intermediate-to-advanced Microsoft Office skills.
- Epicor Prophet 21 experience is an asset.
- Some post-secondary education preferred.
- Candidate location preference: Candidates should be based in Toronto, Ontario, Canada.
- Must be a Canadian permanent resident or Canadian citizen.
PREFERRED ASSETS & VALUED SKILLS
- Epicor Prophet 21 experience.
- Exposure to air freight.
- South American import documentation exposure.