Country Head – President / General Manager (CNC Machine Tools)
Michigan, USA · Full-Time · Executive (15–25+ years)
JOB OVERVIEW
ABOUT THE ROLE
The Country Head – President / General Manager (CNC Machine Tools) based in Michigan, USA is responsible for building, scaling, and leading CNC’s USA business with full P&L ownership and end-to-end accountability across sales, applications, service, operations, and governance. This role is a builder-leader mandate: establish the organization, operating cadence, and discipline required to deliver profitable growth, installed-base monetization, and customer trust through world-class execution.
About the Organization
We take a customer-first approach and believe strong execution comes from disciplined teamwork, ownership, and respect. We are building a new CNC Tech Center in New Jersey to support customer demos, applications collaboration, and service readiness. We provide equal employment opportunities to all employees and applicants and comply with applicable federal, state, and local laws.
KEY RESPONSIBILITIES
- Own full USA P&L: revenue, margin, opex, working capital, cash flow.
- Build and execute annual/quarterly operating plan (growth, cost, capacity, coverage).
- Enforce pricing/discount governance and profitable mix.
- Drive aftermarket/service growth (spares, service contracts, retrofits, uptime programs).
- Establish performance tracking: plan vs actual, corrective actions, lessons learned.
- Create a high-performance culture: clarity of roles, accountability, cadence, standards.
- Own leadership development: coaching, performance planning, evaluation, succession planning.
- Ensure organizational design supports scale (territory coverage, service footprint, parts readiness).
- Partner with global HR/legal to ensure compliance with employment requirements and company values.
- Define GTM strategy (direct + strategic partners where needed) aligned to global goals.
- Drive territory expansion, vertical strategy, and key-account penetration.
- Run a disciplined commercial rhythm: pipeline health, conversion, forecast accuracy, deal governance.
- Own strategic negotiations and executive customer relationships.
- Strengthen proposal/application capability: right solution, right risk, right margin.
- Ensure seamless coordination across Tech Centers, central warehouse, and field service.
- Establish service operating standards: response time, first-time-fix, uptime, escalation protocol.
- Build parts strategy: critical spares, stocking policy, inventory turns, repair TAT, obsolescence control.
- Reduce repeat failures through structured root-cause, corrective actions, and reliability feedback loop.
- Track execution performance and implement lessons learned (install quality, handover, repeat issues).
- Set the governance rhythm: weekly ops review, monthly business review, quarterly strategy review.
- Report performance transparently to global leadership with clear actions/owners/dates.
- Ensure adherence to processes, ethics, and brand standards.
- Represent externally: customers, industry events, strategic partners.
- Drive employee engagement and customer satisfaction as explicit leadership outcomes.
PERFORMANCE METRICS & KPIS
- Revenue vs plan (new machines + aftermarket)
- Gross margin + discount compliance
- Forecast accuracy (monthly + quarterly)
- Installed-base monetization (service contracts / spares / retrofits)
- Service execution: response time, first-time-fix, uptime, repeat-failure reduction
- Working capital: inventory turns, AR/DSO, cash flow
- People: leadership team build-out, retention, capability development, engagement
REQUIRED QUALIFICATIONS & EXPERIENCE
- Bachelor’s in Engineering/Business (MBA preferred).
- 15–25+ years in CNC machine tools / capital equipment / industrial technology.
- Proven success leading cross-functional functions (sales, applications, service, operations, finance).
- Demonstrated experience building/scaling a region or country organization.
- Strong executive communication, operating cadence discipline, and customer-facing leadership.
WORK ENVIRONMENT & PHYSICAL DEMANDS
Frequent exposure to tech center, warehouse, and customer manufacturing environments with hazards such as noise, electricity, chemicals/coolants, heavy equipment, and automated/manual machinery. Physical demands include frequent travel, standing/walking on shop floors, occasional bending and lifting/carrying materials, and periodic extended hours to support escalations, key installs, and business-critical deadlines.